Hessenland Country Inn

Employment Opportunities at Hessenland

Looking for a fast paced and rewarding job environment? Welcome to Hessenland Country Inn!

Hessenland Country Inn is a family owned and operated business and we have welcomed guests to our dining room and accommodations for nearly 20 years. Our Inn has earned the loyalty of our guests by exceeding their expectations with our personal service and warm hospitality. We are all “ambassadors” of Hessenland Country Inn, providing our guests with a unique and memorable experience in clean and comfortable surroundings.

The individual who is hired to join this team must have the following traits and skills:

Highly energetic and enthusiastic- must always have the customers’ interest in mind at all times.
Ability to handle all types of situations in a proficient and professional manner.
Team Player.
Act with Integrity at all times.
Able to work in a multi-task and fast paced environment.
Be flexible and consistent.
Some experience in one of the following departments is an asset: dining room, banquets, front desk or housekeeping.

What will Hessenland provide for you?

A safe and secure workplace
A sense of pride and confidence
Skills in different departments of the Inn.
Opportunities for the individual to become part of the continuous improvement process in various departments of the Inn.
Continuous training opportunities to prepare the individual to become a professional in the hospitality industry.

Schedule Requirements for all Positions

Must be available to work weekends and holidays.
Flexible work schedule including split shifts.

Rate of Pay

The hourly rate of pay will be discussed at the time of an interview.

Start Date

Approximate start date for the following positions will be in the spring.
Resumes will be accepted starting in February, preferably presented in person and should include relevant references.
Inquiries prior to February should be directed at Elizabeth or Frank Ihrig at 519 236 7707

JOB DESCRIPTIONS

The nature of our business may require our staff to wear different hats throughout the season.

Dining Room Servers

Breakfast, Lunch and Dinner Service
Set up, clean up and maintenance of all dining areas
Proper table set up for each meal period
Preparation of the server stations prior to and after meal periods
Ensuring inventory is well stocked and clean
Consistently providing high standards of customer service according to Hessenland Country Inn training manual.
Proper and efficient table service.
Proper wine service at the guest table.
Ensuring at the end of each shift the dining room is set up for the next meal period and all areas are clean and well maintained.
Proper closing procedures for cash audits.
Knowledge of meal and wine menus as well as the different brands of alcoholic and non-alcoholic beverages.
Knowledge of the Inn’s guestrooms, services, amenities and area attractions
Assist wherever needed.

Banquet Servers

Breakfast, Lunch and Dinner Banquet Service
Set up, clean up and maintenance of all banquet areas
Proper table set up for each meal period
Preparation of the server stations prior to and after meal periods
Ensuring inventory is well stocked and clean
Consistently providing high standards of customer service according to Hessenland Country Inn training manual.
Proper and efficient table service.
Proper wine service at the guest table.
Ensuring at the end of each shift the banquet room is clean and well maintained.
Knowledge of banquet menu and bar brands.
Knowledge of the Inn’s guestrooms, services, amenities and area attractions.
Assist wherever needed.

Front Desk Agent

The main goal for this position is to represent the Inn in a highly professional manner through proper telephone etiquette, written communication and as “Lobby Greeter”. This individual will become one of our main ambassadors for the Inn.

Extensive knowledge of the Inn’s guestrooms, services, amenities and area attractions.
Extensive knowledge of the Inn’s registration system.
Answer all calls within 3 rings and be able to answer or direct to the proper individual.
Make reservations for the guestrooms, dining room and services as required by the guest.
Check in and Check out guests per Hessenland Training manual.
Preparation of check in and check out slips of guest accounts
Daily management of room status reports and organizing special requests.
Consistently providing high standards of customer service according to Hessenland
Country Inn training manual.
Administration work wherever required.
Maintaining Front Desk area in an organized and neat manner.
Overall knowledge of the local Chambers of Commerce, local accommodations and dining facilities as well as special local events.
Host for the dining room during the dinner meal period.

Housekeeping Attendant

Knowledge of the Inn’s guestrooms, services, amenities and area attractions.
Proper cleaning of guestrooms for new arrivals and stay over guests according to standards of Hessenland Country Inn.
Maintenance & cleanliness of public areas.
Laundering bedding, towels etc., folding and placing in respective areas.
Maintenance & cleanliness of the laundry and storage room.
Maintenance of inventories both in the laundry and storage room.
Consistently providing high standards of customer service according to Hessenland Country Inn training manual.
Provide assistance wherever needed.

Cook/Chef

2-3 years experience in a related position
Knowledge of stocks and sauces.
Be able to work independently on completing daily mise en place list.
Line cook experience would be very beneficial in both a restaurant and banquet setting.
Basic baking knowledge beneficial in both restaurant and banquet setting.
Maintaining a safe and clean work area.
Maintain and organize dry storage, refrigerator and freezer space.
Aid in monthly inventory.
Understanding of HACCP.
Be consistent at all times.
Be able to work in a fast paced environment.
Knowledge of the Inn’s guestrooms, services, amenities and area attractions